FAQ

Helpful Information

Once I arrived at the winery what do I do?

Upon arriving at the Winery, present the Wine Wallet to your server and they will stamp or sign it for you so you can redeem your offer or discount.

I don't see my region or city in the current Wine Wallets. Will you be making different regions?

For 2023 we have included four regions: La Crosse, Baraboo, Madison, and Greater Green Bay. 

My family and friends plan on meeting at a winery together. Can we all use the Wine Wallet?

The Wine Wallets offers are only valid for one person. As long as each person has their own Wine Wallet, then you can each redeem the offers for your own wallet.

If I receive my Wine Wallet before January 1st can I redeem the discounts or offers?

The 2022 Wine Wallets are valid starting January 1st, 2022.

2023 Wine Wallets are valid starting January 1st, 2023

I want to bring my furry best friend along. Are dogs allowed at all wineries included in the Wine Wallet?

The Wine Wallet helps indicate what wineries are pet friendly at the time of printing with a bone symbol on the bottom of the page. If you see the bone symbol, that means your pooch is allowed at the time of printing. Wineries have the right to change their policy. Please be sure to check before leaving on your adventure.

Is there a list of Wineries I can view before purchasing the Wine Wallet?

Wineries are listed in the description of the 2023 Wine Wallet. 

You can also find the list on our home page

Is there a list of the offers I can view before purchasing the Wine Wallet?

Wineries' offers are listed in the description of the 2023 Wine Wallet. 

You can also find the list on our home page

Holiday Shipping information and Back order Shipping information : 

Orders must be placed by Sunday, December 11th, 11:59 PM CT to guarantee delivery before Christmas. All orders placed after this date are NOT guaranteed to be delivered in time.  

 

Due to a large number of packages stolen, all packages MUST be sent to a house address. If you choose to list an apartment for your shipping address, we are NOT responsible for your lost package. You voluntarily and willingly understand that your package might be taken, and therefore you are responsible for your stolen package, not Wine Wallet LLC. If you think your package might be stolen, do not contact Wine Wallet LLC. Please contact your building manager or your local post office. We can do nothing to help. Again, we are NOT responsible for your stolen package. 

Backorder info: Any order containing a Wine Wallet placed on or after 12/5/2022 will not ship out until we receive the Wine Wallets. By placing your order, you are fully aware that your order will not arrive until after Christmas and will not start shipping until a TBD date. Any orders that do not contain a Wine Wallet such as a WOW sweatshirt or a Wine Tumbler, will ship out immediately. However, bundles like Tumbler Bundles or Sweatshirt Bundles will NOT ship until Wine Wallets are received. Please do not email asking where your order is as this slows down the fulfillment process. You will receive an email when your order is shipped which includes the tracking information. 

Shipping:

The Wine Wallet will be shipped 5-6 business days after your purchase via standard priority mail shipping methods.

3 Day shipping is now available at checkout for an additional fee. New member coupons are only valid on regular shipping. Preorders for 2023 that have 3-day shipping selected will not be shipped until November 1st, 2022.  

Returns/ Refund Policy:

Thanks for shopping at The Wine Wallet LLC. If you are not entirely satisfied with your purchase, we're here to help.

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Got another question?

Fill out the form on our contact us page and we will answer your question as fast as we can.

Terms and Agreement 

This website is owned and operated by Wine Wallet LLC. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors the ability to purchase the Wine Wallet. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.

When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.

The prices we charge for using our services / for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page.

Please see our Refund/ Return Policy under the FAQ.

The Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of Wine Wallet LLC. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.

We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review these page periodically. When we change the Terms in a material manner, we will notify you that material changes have been made to the Terms. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.